Business Terms EUR 

Clause 1 Registration, contracting party and minimum age
To register, use the form in the brochure or on www.eurocentres.com, and send this as early as possible to Eurocentres or to a Eurocentres contracting party. On confirmation of the registration by Eurocentres, the contract shall be deemed to have been concluded, and the registration shall be binding. The course participant shall be deemed to be a Eurocentres contracting party, provided he or she is 18 years old or more. In the case of course participants who have not reached the age of 18, the contracting party shall be deemed to be the parent or guardian of the course participant. The registration application must be signed by this person, who must also give his or her exact address. This shall also apply when the age of consent is not 18 years in the country where the language course is taking place, or in which the course participant or his or her parent or guardian is resident. Special regulations apply for participants under 18 years attending courses in Australia. Before enrolling, please ask your Eurocentres adviser for a copy of the «Supplementary Information concerning Australia», and/or consult this on the Eurocentres website. The course participant shall be defined as the person who takes part, or intends to take part, in the language course that is the object of this contract.

Clause 2 Information provided on registration
The course participant/contracting party hereby expressly confirms that the information provided at the time of registration for the language course shall correspond to the truth, and accepts that he or she may be expelled forthwith from the language course at any time should said information prove to be a misrepresentation (e. g. beginners who select a start date on which no beginners’ courses are available). In such an event the course fees shall not be refunded in any way, not even on a pro-rata basis. Potential participants who are unsure of their language level should tell their Eurocentres adviser that they wish to take the Eurocentres Pathfinder test.

Clause 3 Terms and conditions of payment
Course fees and any other fees as well as insurance premiums shall be payable six weeks before commencement of the course. Payment for all performances shall be due immediately in cases where registration is made less than six weeks prior to the start of the course. The fees shall be deemed as effectively paid only once they have been paid into the account specified by Eurocentres in the confirmation of registration.

Clause 4 Delay in payment
Should payment not be effected by the aforementioned date, the contracting party shall be deemed to be in default. In such an event Eurocentres shall not be obliged to admit the course participant to the language course. The existence of a claim on the part of Eurocentres shall remain unaffected by the above. Eurocentres may claim damages in accordance with clause 10.

Clause 5 Proof of payment
At the start of the course the course participant shall provide proof of payment of the course fees and, where applicable, of the accommodation and other fees. Should the course participant be unable to present such proof, he or she shall not be admitted to the classes or to the accommodation. In such an event Eurocentres’ claims shall remain unaffected.

Clause 6 Enrolment fee
An enrolment fee of EUR 100 shall be charged for all arrangements and shall not under any circumstances be refundable.

Clause 7 Change fee
If you request a change of school, date (course, accommodation etc.) or type of accommodation after your initial enrolment has been confirmed, this has to be agreed by Eurocentres. If Eurocentres is able to confirm the change, you will be charged a Change fee of EUR 75 which is payable when the confirmation is received.You will not be charged this fee if you choose to extend your course prior to commencement of the course. If we receive your change of booking less than 14 days before the course is due to begin, other costs may be incurred in addition to the booking change fee (e. g. for accommodation) which we will have to pass on to you. See page 32 / 33 for changes relating to Academic Semester /Year Programmes. Any extension of a course, once the course has begun, will be treated as a new enrolment. In case of specialised courses of more than 4 weeks, the specialisation can also be changed during the course. However, only one change can be made every four weeks. A change fee will be charged, should you change your specialisation before this time. The school must in any case agree to a change.

Clause 8 Passport and visa requirements
Many countries have passport and visa requirements. Please inform yourself about such regulations and take the necessary measures.We shall be happy to provide more detailed information (see also page 38 and www.eurocentres.com).

Clause 9 Obligations of the course participant
The course participant shall be responsible for choosing a language course that corresponds to his or her abilities. The course participant undertakes to attend the course personally, to arrive punctually and to take part in lessons. Should the irregular attendance or other behaviour of the participant lead to a disturbance of the language course for other participants, Eurocentres reserves the right to expel the participant from the course. In such an event the course fees shall not be refunded in any way, not even on a pro-rata basis.

Clause 10 Withdrawal prior to the start of the course
The contracting party may send written notification of withdrawal prior to the start of the course, without any statement of reasons. If such written notification is received by Eurocentres 14 days before commencement of the course, all payments already made to Eurocentres in connection with the present contract shall be refunded to the contracting party, with the exception of the enrolment fee and the ELVIA insurance premiums. If written notification is received by Eurocentres less than 14 days, but in any case by not later than 5 p.m. (CET) on the last Friday before the commencement of the course, an invoice shall be issued for the registration fee, the ELVIA insurance premiums, school fees for one week and accommodation fees for one week, if applicable. The reimbursements will be made within 4 weeks after receipt of the withdrawal. For student residences, hotels and apartments the respective General Terms and Conditions of the third parties providing such accommodation apply. Special regulations apply with respect to withdrawals by participants studying in Australia on a student visa. Before enrolling, please ask your Eurocentres
adviser for a copy of the «Supplementary Information concerning Australia», and/or consult this on the Eurocentres website.

Clause 11 No-show or withdrawal from the language course
Should the course participant fail to show up for the language course or withdraw from the course, he or she shall not be entitled to claim any reimbursement. Special regulations apply with respect to withdrawals by participants studying in Australia on a student visa. Before enrolling, please ask your Eurocentres adviser for a copy of the «Supplementary Information concerning Australia», and / or consult this on the Eurocentres website.

Clause 12 Cancellation and/or change of the accommodation after course start
Accommodation may be terminated or changed, subject to two weeks’ notice to end on a Saturday. Notice of termination shall be sent in writing to Eurocentres exclusively. A change fee of EUR 75 will be charged. Should the course participant leave the accommodation before the end of the period of notice, the full price for the accommodation up to the end of the cancellation period remains payable.

Clause 13 Incomplete participation in lessons
Should the course participant not take part in all of the lessons that make up the subject matter of the language course, he or she shall not be entitled to claim any
reimbursement and the full school fee shall remain payable.

Clause 14 Complaints and liability
The course participant shall make complaints without delay to the local school secretariat or to Eurocentres in Zurich. (Any complaint concerning services provided by a third party should be addressed to the third party.) If Eurocentres is not able to remedy the situation within a reasonable period, the course participant may take steps to remedy the situation him or herself, and Eurocentres shall refund the cost, against receipts, in so far as legal and contractual liability requires. This procedure does not restrict the participant’s right to pursue other legal remedies. Any requests for refund shall be made by registered letter to Zurich within four weeks of the agreed termination of the course. After this period, all types of claims under any legal title shall no longer apply and be forfeited. Eurocentres shall be liable for its own performances in accordance with these General Terms and Conditions and statutory regulations but not in case of ordinary
negligence; for package deals, liability in case of claims other than for personal injury shall be limited to twice the package price. Liability is limited to the immediate damage. Eurocentres shall not be liable for the loss, destruction, etc. or misuse of valuables, cameras and video cameras, etc., mobile phones, credit cards, cash, etc. Eurocentres shall also not be liable for lost holiday time, experienced frustration, etc. – Eurocentres shall not be liable in the case of poor or non-performance of services provided by a third party. – These liability regulations shall also apply to non-contractual claims.

Clause 15 Insurance
When you book a Eurocentres course, you are at the same time agreeing to take out the combined ELVIA travel insurance (covering withdrawal and return travel costs). If you do not wish to take up this insurance cover, please indicate this on the registration form. Eurocentres also recommends that you take out the ELVIA Security Package cover (luggage and medical costs insurance) and third party indemnity insurance. Insurance premiums are not included in the course fees, and shall be invoiced separately.

Clause 16 Minimum number of participants
Where the minimum number of 6 students required for each language course has not been reached, Eurocentres shall inform the participant/contractual partner at least three weeks before the start of the course. (Premium courses will be available regardless of the number of participants). Where Eurocentres is unable to offer the participant / contractual partner an alternative language course, Eurocentres shall reimburse any paid fees. The contractual partner shall not be entitled to make any claims for having been inconvenienced or for other damages. In exceptional cases, Eurocentres may also run courses with less than six participants.

Clause 17 Changes to prices, dates or programmes
Provided that no confirmation of registration has been issued, Eurocentres shall have the right at any time to change the dates and prices published in the course schedule, on the Internet or elsewhere. On conclusion of the contract, Eurocentres may amend the published programme of services, provided such amendments are unavoidable and negligible, and are made in good faith and do not affect the overall style of the course. If material changes are made to key services, the contracting party shall have the right to withdraw from the contract or to request to join an equivalent language course, where Eurocentres is able to offer him or her such a course. Eurocentres shall immediately notify the contracting party of any such amendment. The contracting party must exercise his or her rights immediately after receipt of such notification from Eurocentres. Eurocentres shall be entitled to increase its prices after signing of the agreement and up to three weeks before the start of the course for the following reasons: increases in cost of transportation, increases in charges for certain services, fluctuation in exchange rate, official price increases, introduction or increased official charges. In case of such an increase, the price can be adapted and increased accordingly. In case of price increases of over 10%, the contractual partner shall have the same rights as in case of a considerable change of one of the key performances. Any changes to the program or performances during the language course due to unforeseeable or unpreventable reasons are permissible, provided the overall content of the program remains unchanged. – Eurocentres retains the absolute right to assign or re-assign participants to classes in accordance with their language skills or to implement any other measures required for the correct operation of the school.

Clause 18 Public holidays
The contracting party notes that, the schools at the course locations are closed on public holidays and that no claims against Eurocentres shall accrue in his or her
favour as a result.

Clause 19 Data protection
We only record your personal data if you order a brochure, ask for an offer, or book a course. The received information shall remain within Eurocentres and is generally
not made available to third parties or other organizations.
Your information is passed on to

• book your accommodation (i.e. host family, residence, and hotel).


• book a course or a service on your behalf that is provided by a Eurocentres partner company (i.e. partner schools, travel insurance, universities, on-job training). Companies that are not part of the Eurocentres organization are highlighted accordingly in the Eurocentres brochure and on the course confirmation.


• order the requested brochure as quickly as possible. To ensure quick processing, we may pass on your order to one of our contractual partners in your home region.


• comply with statutory regulations. In certain cases, we have to submit your information to the authorities (i.e. immigration authorities).